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Quality Assurance
Integrated Magnetics
has been registered to the ISO 9000 Quality
Standard since April of 1998. In the year 2000, an effort
to upgrade the Quality Management System to the ISO
9000 2000 standard was begun and successfully executed. This is a major upgrade
of the system and all our associates have been actively
involved in this process.
The Quality Policy
Delight the Customer!
Enhance our reputation for products and services that
are better than expected.
Deliver products
error-free and on time!
Meet the customer's product and service need every
time.
Prevent Defects
- Prevent defects - before they happen! Support a system
based on defect prevention rather than defect detection.
Continually improve
- all systems, all processes, and all products! Promote
a company culture that is never satisfied and thrives on improving products
and processes.
This Quality Policy was developed by our entire management
team to express our genuine commitment to quality. We
recognize that achieving a well controlled and balanced
system takes long term commitment.
All associates of Integrated Magnetics actively support
this Policy.
ISO 9000
The Quality Management System (QMS) at Integrated Magnetics was
developed on the basis of the ISO 9000 International Quality Standard. The
first and foremost requirement for meeting the ISO 9000
standards is Management Commitment. Every audit
by the independent auditor includes a review of the
commitment made by management in the audited company
to support and lead the QMS. The philosophy
behind these standards is SAY what you do (document
the processes), DO what you say (follow the procedures),
and PROVE it (provide evidence of compliance). Every
audit is a review of this philosophy.
An independent ISO Registrar has certified Integrated
Magnetics as meeting all of the requirements of ISO 9000.
The Initial Certification was issued in April 1998,
following an intensive on-site audit of all 20 elements
of the Standard. Det Norske Veritas (DNV), a world-renowned
and leading Registrar, conducts on-site periodic audits
semi-annually.
Quality Management System Documentation
Components
The Integrated Magnetics QMS is
documented on 5 levels:
| 1. |
Quality Manual
(system overview) |
| 2. |
Operating
Procedures (system components) |
| 3. |
Standards
(customer provided and other external standards) |
| 4. |
Work
Instructions (detailed methods) |
| 5. |
Records (documentation
of completed activities) |
Quality Management System Audits
There are three types of audits periodically conducted
to verify the compliance of the QMS:
| 1. |
Internal
audits, conducted by associates of the
company throughout the year on a scheduled basis
- typically 2 or 3 audits per month of selected
processes or areas. |
| 2. |
External
or third party audits, which are conducted by customers
at their request. |
| 3. |
ISO periodic
compliance audits, which are conducted by our Registrar,
DNV, every 6 months on selected elements or process
areas. |
The audits comprise one of
the most fundamental requirements of a certified system
and offer us a continuing opportunity for improvement,
leading to better products, processes, and systems.
Audits may lead to changes in either documentation or
practices in the company.
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